A booking is confirmed when you receive written confirmation from us of your stay and a booking reference. When you receive a letter of confirmation signed by us, this signifies that both parties have entered into a binding contract which is subject to all the Candlelight Cottage terms and conditions. Please ensure the details on your booking confirmation are correct, and advise us immediately if there are any errors.
To secure your booking we require a deposit of 20%, with the balance payable four weeks prior to arrival. If booking within four weeks of arrival, the whole cost is payable on booking. Please make cheques payable to Mr S W Wills.
Deposit / Bond
A RETURNABLE damage deposit of £100 is payable with each booking. Please add this amount to your cheque for the balance payment of your holiday. The damage deposit will be refunded by bank transfer or cheque within two weeks of the end of your stay, (less any costs for breakages, damage etc if applicable).
In the event of cancellation, deposits are non-refundable. If a cancellation is made within four weeks of the start of your holiday, the full balance will be payable unless we are able to re-let the cottage. If we do succeed in re-letting the cottage, you are no longer liable for the balance. If you have already paid the balance, we will refund it to you less a £20 administration fee. We strongly recommend that you take out a cancellation insurance policy against this eventuality.
Non-Availability of Accommodation
We would only cancel your holiday if your accommodation were unavailable for reasons beyond our control. In this situation, we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
The cottage will be available from 4pm on the day of arrival.
Please vacate the cottage by 10am on the day of departure to allow us time to make it ready for the next guests.
Use of the Property
The number of guests occupying the cottage must not exceed four. Guests must use the cottage for personal and domestic purposes only and not for commercial purposes. We reserve the right to refuse entry to the party if these conditions are not observed.
Care of the Property
All guests agree to take all reasonable and proper care of the property and the furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period, as at the beginning. The owners can require payment from guests to cover the replacement of broken items or the repair of damage, in or to the property, along with any additional costs which may result; for example, extra cleaning costs.
Please report accidental damage or breakage if and when it happens. Repairs and replacement items can then be arranged in advance of the arrival of other guests. We may make an additional charge of £30 if accidental damage or breakage is not reported to us when it occurs.
Fire Safety Regulations
To comply with fire safety regulations, no naked flames or candles are to be used in the cottage.
Use of the Candlelight Cottage Wi-Fi is subject to the Candlelight Cottage Wi-Fi Access Terms and Conditions.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless it is proven to have been caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of employment.
We are confident that you will have a very enjoyable holiday. However, in the unlikely event that there may be some aspect of your accommodation that is not to your satisfaction, it is ESSENTIAL that you discuss it with us during your stay, so that we may resolve the issue for you promptly. We always welcome feedback after your visit; however we accept no ownership of issues about which we were not informed during your stay and which we were given no opportunity to rectify.
Right of Entry
We reserve the right of reasonable access to the cottage at all times, but, where possible, we would advise you in advance if access were required.
Sorry, no children under 8 years, although those aged over 8 years are most welcome.
No pets are permitted.
Detailed directions to the cottage will be provided on booking.